Frequently Asked Questions
Clear answers about pet water fountains, samples, customization, accessories, quality control and order support.
For faster quotation
- Product model or capacity
- Estimated order quantity
- Destination country
- Logo or packaging needs
- Target market or sales channel
Focused Product Range
We focus on pet water fountains and matching replacement accessories instead of offering too many unrelated products.
Clear Order Support
We help confirm models, samples, packaging, accessories and order details step by step before bulk orders.
Practical Communication
We provide clear information and quick follow-up to help buyers reduce sourcing uncertainty.
Company & Cooperation
Who is Weyin Pet?
Weyin Pet is a focused pet water fountain supplier for B2B buyers. We provide pet water fountains and matching replacement accessories for brands, importers, distributors, wholesalers and retailers.
What types of buyers do you work with?
We mainly work with pet brands, importers, distributors, wholesalers, retailers and online sellers who need pet water fountains or matching accessories.
What makes Weyin Pet different?
We focus on selected pet water fountain models and matching accessories, so we can provide clearer product information, model-specific accessory support and more practical order follow-up for B2B buyers.
Products & Accessories
What products do you mainly supply?
We mainly supply stainless steel pet water fountains, replacement filters, spare pumps and cleaning accessories.
Why do you focus on selected pet water fountain models?
A focused product range helps us provide clearer specifications, better accessory matching and more practical support for buyers who need reliable pet hydration products.
Can I get the latest product catalog?
Yes. The website shows our current focused product range. For detailed specifications, packaging information and accessory matching, please contact us or request the latest catalog.
Can you provide replacement filters?
Yes. Replacement filters can be matched according to the product model. If you need repeat sales or after-sales support, please confirm the exact model before ordering.
Can you provide spare pumps?
Yes. Spare pump support can be confirmed by product model and order requirement. We recommend confirming pump compatibility before bulk orders.
Samples, MOQ & Customization
Can I request samples before bulk orders?
Yes. Samples can be arranged before bulk orders so you can check product appearance, basic function, packaging and accessory matching.
Are sample fees refundable?
Sample fees can usually be deducted from the bulk order amount when a confirmed order is placed. Specific details can be confirmed case by case.
What is your MOQ?
MOQ depends on the product model, packaging requirement and customization method. For early-stage testing, we can help check whether a lower MOQ option is available.
Do you support OEM logo?
Yes. Logo branding can be discussed according to the product model, material, logo method and order quantity.
Can you support customized packaging?
Yes. Neutral packaging, color box and customized packaging requirements can be discussed before production. Final artwork confirmation is usually required.
Quality Control & Warranty
Do you inspect products before shipment?
Before shipment, we can help check product appearance, packaging, model information and basic order details. Inspection photos or videos can be provided when required.
Can you provide product certificates?
Available certificates may vary by product model and batch. Please tell us the model and target market, and we will help confirm the available documents.
Do you provide warranty?
Yes. The normal warranty period is one year. Warranty details may vary by product model, order quantity and specific order terms.
How often should filters be replaced?
Filter replacement usually depends on water quality, usage frequency and the number of pets. For most users, regular replacement every 1–2 months is recommended.
Payment, Lead Time & Shipping
What payment methods do you accept?
We usually accept bank transfer. The common payment term is 30% deposit and 70% balance before shipment.
How long is the production lead time?
Lead time depends on the product model, order quantity, packaging requirement and production schedule. We will confirm the estimated lead time before order confirmation.
Can you support EXW or FOB quotation?
Yes. EXW and FOB quotations can be discussed according to your order requirement. Please share the product model, quantity and destination country for confirmation.
Can you help with shipment follow-up?
Yes. We can help follow up packing information, order status and shipment preparation to make the process clearer before delivery.
Still Have Questions?
Tell us your target model, estimated quantity and market requirement. We will help you confirm suitable options and order details.
